We are currently seeking a Fixed-term Client Advisor from May to October who will report to the Store Manager as part of our dynamic team in Ibiza.

How you will contribute

• Finalize sales targets achievements in line with company strategy
• Use effective selling techniques to maximize the business potential of the stores
• Contribute to build team working sharing information and best practices
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Uphold respect of the company standards and procedures
• Keep stock info updated and follow store-to- store transfer request procedures
• Cultivate customer relationships
• Deliver excellence in customer service in alignment with the company standards

• Performs with energy and passion
• Is proactive and flexible, gives useful ideas for everyday activities.
• Efficiently manages time to accomplish the tasks assigned
• Is goals oriented, improves KPIs and effectively closes sales
• Represents Bottega Veneta Brand image
• Understands luxury, the collections and fashion trends
• Is knowledgeable and curious to discover something new on several topics (art, photography, cultural events…)
• Has an informal, genuine and conversational approach
• Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
• Is connected and able to build and maintain a diversified client portfolio
• Embraces the clienteling culture of building strong and long-term relationship with clients
• Is able to understand what clients like and want
• Curates the collection with a personalized approach
• Works on silhouettes, brings alternative items to get clients to discover more about the collection
• With the creative vision in mind, confidently advices clients as to how they can style the pieces
• Is able to provide more solutions to clients in terms of sales channel offered, embracing new technologies
• Has a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleagues
• Knows and applies company policies, procedures and guidelines
• Keeps the stock tidy, knows and monitors stock deliveries and availabilities
• Communicates in a timely manner out-of-stock merchandise and any other useful information

Who you are

• Excellent customer and service attitude and high flexibility to adapt to several types of customers
• Sales experience preferably in fashion & luxury contexts
• Excellent communication and empathic skills
• Commercial results orientation
• Good team player
• Multitasking, flexible
• Capacity to work in a fast moving, dynamic and stressing environment
• Embraces the Brand and openly expresses being mindful of brand aesthetic and vision
• A good understanding of fashion, art and luxury
• Pays attention to details and strives to meet quality luxury standards
• Solution orientated
• Is open to feedback
• Has a learning attitude, is personally committed to continuously improving performance
• Fluent in Spanish and English