Senior Account Manager

Overview:

• The Account Management team, also known as “The Quarterbacks” of the Revenue Team, will be the architect of the client experience and the voice of the client for internal teams.

• This team will function as the custom-content lead, pre-to-post sale. This role will partner with their Media Solutions Counterpart to deliver custom, creative and strategic campaigns that deliver on client objectives.

• They will own the history of the pod and accounts, including learnings from pre- and post. Keeper of the marketing material - know what exists, what needs to be developed and how to create (from new deck templates to client swag to pod capabilities decks).

Qualifications:

You have these:

• 4+ Years Experience in a similar client facing role

• A campaign architect. Be able to understand, navigate, and upack clients wants and needs to architect the ideal VICE+ campaign

• Detail and Solutions-oriented

• Creative-Minded

• Experience in delivering brand partnership programs across digital, editorial, and video, as well as wrap report for clients

• Good understanding of the digital advertising and media landscape

We’d love if you also had these:

• Experience working on Alcohol / Spirits, Finance and/or CPG brands

• Understanding of project management

• Understanding of following tools: Asana, Basecamp, Salesforce, Wordpress

Job Responsibilities:

Post-sale:

• Leads Client Kick Off Meetings and responsible for gathering all client assets, client questionnaire in order to guide campaign direction

• Create Production Timeline and get approval from all internal Production leads on lead times and live dates

• Lead Internal Kick Off Meeting to brief in all makers/creators on all elements of the campaign.

• Set up Asana Project and Tasks. Liaison with internal teams on all custom elements within the program. Set up production slack channel & facilitate all internal project communication.

• Route all Custom Deliverables to clients for approval. Thoughtfully convey and unpack feedback from client to internal makers. Strong translator of client expectations to internal partners.

• Client Lead on Set or at Events to manage client satisfaction and ensure all Client Feedback gets communicated thoughtfully (travel required - pending COVID).

• Alongside media counterpart, architects the final campaign recap story using campaign insights, final program reporting, measurement & research insights.

Core Competencies for Associate Director Level:

Leadership/Mentorship:

• Mentor fellow Account Management team members within Pod

• Onboarding and training for junior members of the team

Core Deal Focus:

• Own and Manage large deals

• Review and approve final work of junior team members

• In Post-sale, Support & remain involved on post sale projects for junior members of team

Managing Up:

• Provide continuous updates to manager on status of work and direct-reports, escalating any Wins, Losses or Challenges

• Collaborate with Manager on any team Needs, i.e, Training materials, Account Management Team Highlights, Team Challenges, Internal Challenges

Internal Collaboration:

• Maintain strong relationships with cross-functional department leads and makers

• Agility in managing internal stakeholders to drive consensus on proposal elements

• Work with VP and Sales to monitor what is selling / working / performing across campaigns to optimize Sales Opportunities with Ops and Content Teams

Client Focus:

• Attend high-level Client meetings with Sales Lead to offer VMG support and campaign knowledge

• Create & Maintain historical knowledge of key clients/accounts within your Team

• Support junior members of team in daily client communications as needed